Originally Posted by QF94
If one doesn't like a particular airline, there's plenty to choose from.
That was my main point. For the sake of holding enough PJs Qantas pissed off some top end yield.
And then they decided to broadcast it to the cabin.
Not a smart move regardless.
Originally Posted by QF94
But if your only gripe is a set of cheap cotton PJ's that have a brand name on them and made in China, not available in your size, then you have serious issues, regardless of how much you paid for a ticket. QANTAS has a BIG complaints department. Use that instead of making complete Richard Craniums of yourselves in front of a plane load of people.
I don't disagree with your premise. But you've missed mine or at the very least have chosen to answer a different question of your own making.
Something went wrong.
For whatever reason it couldn't be handled on the spot.
For whatever reason the customers went "off".
For reasons of ego the crew then broadcast that across the plane.
Whilst I certainly agree that on the information provided the customers were cockheads, the response of the crew was also poor from a longer term perspective. Get them off, get the flight underway and be done with it.