Originally Posted by qf94
With passengers like that, Virgin can have them. For two people to hold up a flight because of jammies that won't fit, don't deserve to fly in the first place. These two were prepared to hold up 400+ other passengers. Good riddance to them. No point in placating two pax while pi$$ing off 400 others.
Whilst I agree with you to an extent you're missing the real point - why weren't there XL sized pyjamas available for your highest yield customers? Do you like soy coffee? How do you feel if it's not available? Take anything you particularly like and value enough to pay for, now imagine if you don't quite get the full experience. How do you feel?
Whilst the customers appear to have been over the top in their reaction the real point is that somewhere the Qantas system simply didn't work to keep your most valuable customers happy.