LOL. I don't see the problem. When you're "much better than all the airlines in Australia and most of the airlines in the world" you can treat the customers like ****. And you're business will grow and the owner will grow rich with it. And you're staff will follow your example and treat the customer with contempt and you'll be a God among the minions for your genius management style. Oh to be so lucky to work at REX and feed off the genius management style so I too could could become rich and revered.
If the options were a job at REX or castration I guess I'd be a little lighter in the jox. Geez they must go through some staff.