Sad, but have to agree...inconsistent.
Used to work for them in the old days and enjoyed every bit of it. The crew took pride in everything they did.
I still travel with them as pax and the service really seems to depend on the crew! I am NOT knocking EK. I still have a lot of friends there!
2 examples: DXB MAN Had a beer pre meal, but when I asked for another "well, we're doing the meal service in a bit so....." and off she trollied.
: DXB HKG MNL My wife and I asked for a glass of water to be told ' you can get a glass of water by the toilets!"
However, nothing can beat the truly wonderful return flight in business class...one of the best I have ever had! Of course I knew the PSR but still it was a nice touch!
Other EK flights have been fine. Good laugh with the crew and a great service, but every so often...