Thanks H
The connection is still going great guns.
I know you have been a long time fan of NTLBroadband, it is one of the reasons why I decided to switch from BT. Several other PPRuNers in the West Essex/Herts area are big fans and have been in touch with me to try to help overcome problems I have had.
But despite all the tinkering and tweaking of computer settings and the advice from tech experts on helplines, it came down to two major faults in the network. It is a pity that it took so long to find and rectify them. Still, that's water under the bridge (or water in the works). Hopefully I will now get to enjoy years of unfailing service.