Don't forget to congratulate the companies that do have an engaged workforce.
Well done Alliance and Virgin - set the standard and reap the success.
I think you have a few good pointers to go on Mr Fed Sec, but there is no such thing as a short list of problems with Qantas Management.
It all started with Core and Non-Core business and tendering for your own work. The started with closing the printers then the wheels and brakes shop and then they never looked back.