Originally Posted by
Cumulogranite
Everyyone in the chain is to blame, the airlines that have driven prices down, the handling agents that have let them and the shareholders who demand massive returns every year.
You missed one key person in that chain. The passenger! Every year we hear the whines of how bad airlines are. No on-board service, delayed flight, no IFE, no customer service. And yet year on year the fare paying public will hunt for the €1 fare like a pack of hyenas around a carcass. Until the people who pay the money realise that quality comes at a cost then we are never going to move away from bargain basement infrastructure.