380 vs. 777
A330-300 vs. -200 config issues.
Failure to consolidate the alliance with Etihad - that one will prove very costly
Segmentation of the business - every department is working against the others to make their own bottom line look good.
Too many layers of management - executive management is too far removed from the frontline staff.
Money wasted on centre of service excellence or whatever it's called.
Failure to engage staff. Staff engagement is probably so low that staff are actively working against the interests of the business. There appears to be an active policy in place to pit staff against one another in a race to the bottom.
Outdated and ineffective training - the state of the EPs training facility in Sydney is a disgrace.
Outsourcing of engine maintenance. Management have failed to maintain direct control of their most important asset - the reputation for safety the business once enjoyed vis a vis the failure rate on RB 211 engines.
Unimaginative management. The latest letter from the CEO of international to staff indicates the future of international is all about cutting costs. Given the supposed focus on cost cutting over the last few years, there simply shouldn't be any costs left to cut! If there are costs to cut it is an indictment of the success of past management. If there are not, then where does Mr Hickey plan to cut costs and maintain an acceptable level of safety and service?
Last edited by DirectAnywhere; 25th Jul 2012 at 11:13.