This just simply highlights the problems caused by the overall degredation of standards in the industry, caused by the increasing pressure of short turnround times, worked out to the minute by people that have never had to manage a turnround. Coupled with the forever lowering prices to handling agents being passed on to the staff as minimum wage or part time contracts. Yes the industry cannot and must not go back to the bad old days of the legacy carriers charging stupid money to the passengers because they had an army of staff to pay for, but there is a dividing line that has now been crossed!
I just feel sorry for the staff concerned as they are now suspended, and will probably be sacked for this. Whilst I suppose they should face disciplinary action for this episode there needs to be a wider investigation as to why it happened, the pressure the staff were under at the time to get the aircraft out. The staff are damned if they do and damned if they dont, face the discipline trail for this episode, or do the job correctly and face the same for delaying the flight!!!
Prices need to go up, and that needs to be passed on to the ground staff, without wishing to insult anyone, the old "pay peanuts, get monkeys" applies!!!