Frances L, she'll help you through the stack of paperwork and set everything up. I think she gets a cut from all the people you will use, but it is most likely less than what you would pay if you put in countless more hours and walked up to all the different bits (lawyer, bankers, realtors). Tons of CX guys have worked with Frances.
Bank of China is very flexible. HSBC has too many restrictions if you want to go HIBOR.