ffb - re the language problem, ask for a 'supervisor' or 'higher level' and you might get through to a Dublin centre (yes, still foreign
). Try recycling your router too as you should pick up a new IP address which may not be blacklisted..Having 'dynamic' IPs (that are allocated from a block) is one of life's hazards since it only needs one tosser to spam/virus from that IP and you to be allocated it.....................