>Max Contuinuous
What a patronising piece of twoddle its scary that people like you are up front
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Too bad he's spot-on, I'm afraid that simply wishing for a different behavior by the paying customer is not going to cut it.
Right now the supply is up and the demand is down and about to go lower with responses like yours. Surely the customer service advocates will adjust to the customer in the long run. There's no sense in either side of this argument blaming it on the recent events and necessary security response. The fact remains that customers will still excercise discretion in choosing.