In terms of the Swiss Transport Authorities response:
- Got a nice official letter from them today confirming a 2 hour standstill at Lucerne due an accident in the motorway tunnel and that there was severe congestion all around the Zurich ring road.....seriously impressive.
And typically Swiss. I missed a flight out of ZRH once when my taxi was stuck due to an accident between a tram and a
-cyclist. The airline (Swiss) re-acced me on a later flight but I incurred further expenses down-route as a result and against the letter from the Cantonal Police the insurance company reimbursed me.