To be fair to BA, a few years ago I missed a flight to the US from LHR, after having being stuck on the M4 for 3 hours due to a major pile-up which involved the use of the air-ambulance.
On arrival at LHR, and having a non-flexible ticket, I expected the worst, but the BA ticket agent simply put me on the next flight later that day [at no cost], commenting that many other pax had suffered delays for the same reason.
Perhaps the fact that I was dealing with BA personnel and also that this was 7 or 8 years ago might have helped on this occasion.
Last edited by wowzz; 11th Jul 2012 at 13:59.