A very special thanks to
Cavortingcheetah who kindly tried to get sense out of KLM whilst in the lounge at Schipol yesterday.
It emerged that the baggage service agent in CGK lied to me when I filed my PIR. She assured me that my case was still in AMS and would be on the next flight out (24 hours later). It now turns out that my case did leave AMS but was offloaded at an intermediate stop in KUL.
In addition, the file number was not properly entered on the PIR, which is why I was unable to track it online.
I have still had no direct information from KL either by email or by phone as to when my suitcase will make it to CGK.
How do such people qualify for an AOC? You would think that a demonstrated ability to deliver both pax and baggage safely would be the first requirement.