Given that the facts are correct, what is not acceptable is that disciplinary measures are taken against employees who have used their initiative. Rules and procedures are fine, but sometimes they have to be taken as guidance. Like rest periods. On UL flights, minimum rest periods are understandable but maximums? What is also not acceptable is the sacking those who report events like this.
Eventually what will happen is that EK will pay the price for this. Potentially expensive mistakes, poor customer service but more importantly, dangerous and potentially lethal incidents will be overlooked and go unreported because of the fear of company reprisals. Without reports, no remedial action is possible. True Third-Worldism.
PM