Had the same thing AMS-KIX a while back: while disembarking, overheard cabin crew say "wait till they find their baggage hasn't arrived." At the carousel, there were dozens of us without baggage. A couple of guys running around handing out forms and showing people how to fill them out, leaving the non-Japanese till last because the guys had no language skills. Decided to track down someone with a KLM badge, to discover that although the flight lands in the morning, the office isn't open until the afternoon. Took hours to get out because the cretins wouldn't hand out the paperwork en masse: one person at a time, complete form, next person.
Also trying to move cremains, in dialog with an Indian call center with a person who barely understood the language, and wouldn't pass me to another person who had a clue and a vocabulary. The only reason to use KLM is because AMS makes a better regional hub than LHR.
Last edited by Bushfiva; 10th Jul 2012 at 04:39.