I had this problem with Lufthansa but there were no spare seats on the plane. Fortunately some kind passengers swapped for us. They gave the same excuse (You should have checked in online) but why?
We made a five person booking at the same time on the same reference, surely they can arrange the seats near to each other? Coming back I could not check in online as the system would not let me, but were fortunate that we got to the airport early and they found us seats next to each other.
Last edited by Espada III; 6th July 2012 at 12:35.