The following will give you an idea of the nonsense I have been patiently putting up with for the past two weeks.
The chief techie (good guy) phones my home to see how things went over Christmas. He was horrified to hear we had less than two hours use despite numerous attempts to log on to send Xmas greetings, digital pics to relatives, read PPRuNe etc. He decides there is a serious problem with the supply to the house and offers to get an engineer round within two hours.
The engineer arrives on time, turns on the modem, plugs in his test equipment and announces there is nothing wrong with the signal and there is nothing he could do. My wife calls me on my mobile and asks me to explain the problem to the engineer. I told him the whole story and said he was there to do the checks for the chief techie. He says there is nothing he can do, but he would report the matter to a network engineer who would have to come to check the signal from the cable box in the street and wider into the network.
So there we have it. We are back to square one and I will no doubt have to spend a hour waiting to talk to Chief Techie to report yet another day of non connection, despite the visit of an engineer. The Good Guy is doing his best but the rest of the troops....well, words just fail me!
NTL Heaven seems as far away as ever.
Can anyone advise me on BT Broadband.