I have just been informed that the website NTHell, where NTL customers can post there many, many protests about the company, is errr...ummmm hosted by NTL!!!!
Seems they run it to find out where problems are arising so that they can be sorted out quickly.
I think if I was the boss of NTL I'd rather put my efforts into providing a first class helpline service where customers do not have to wait an hour of more for assistance and can talk to people who fix problems quickly and efficiently. In other words, let's have more helpline phones and more people to answer them.
Hell's bells! Now I have found a site called NTLHeaven (identical in style to NTHell) except that it is full of positive stories about NTL. Seems there are as many happy customers as there are angry ones.
Here's hoping I will end up in NTLParadise. Will report back when I am back on line at home, assuming I am back long enough to rattle off a message.