Problems with NTL Broadband
Anyone out there having serious problems with NTL broadband? Or would it be easier to ask if any NTL Broadband owners are not having problems!
I had the £25 a month 600MB service fitted six weeks ago and for the first two weeks it was superb. Since then I have lost connection for long periods every day and have lost the service for whole weekends. Over the Christmas holiday the service was so poor I had access to the internet for a total of only about two hours. On Boxing Day I managed to get on for only 1 min and 25 seconds!
I have phoned the tech support helpline (4p a minute, they claim) at least seven times, each time waiting more than an hour just to get through to the techies.
On one occasion when I complained that my service was erratic and always failing the techie said: "Well sir, you have to pay more for a better service, in fact, I pay more than £40 a month with another company to make sure I get a good service". When I phoned NTL sales to confirm this they were horrified with the techie's attitude and said I should have an excellent service for £25 a month.
Just before Christmas after another phone call to the techie support service, an engineer was sent round to check my line. He found no problem but thought the cable modem was suspect. He changed it and changed the USB line. Unfortunately he connected the new cable to the computer leaving the old cable connected to the modem. It was six hours before I discovered the blunder, but once the modem and computer were connected there was still no network service.
A day later I complained and managed to speak to a chief Techie, who certainly knew his stuff and during a check on my line he did discover what appeared to be an intermittent fault on the line, either in the street or where it comes into the house. However, it could not be fixed over Christmas. I am waiting for another engineer to call.
I have not been encouraged to continue with NTL since finding a website set up by angry customers and callled NTHell.
Scores of people appear to be in the same boat as me and the problem seems to point to a dodgy network that cannot support the half million subscribers.
Any other PPRuNers having problems?
SS
Last edited by Stan Sted; 28th December 2002 at 11:20.