Well, it's not exactly an unknown situation.....
Watchdog 'ignored complaints' on dangerous flying
and.....
http://www.coronerscourt.vic.gov.au/home/case+findings/577308+robert+alan+how
Some elements of this story seem to be along similar lines.
Quote:
"Judge Jennifer Coate found the Civil Aviation Safety Authority might have averted the ''sad'' episode if it had acted on three years of complaints from neighbours...."
And.....
"... the Coroner unearthed a telling internal email from January 2009 between two CASA officers, which reads: ''Looking back, it seems that we may have been able to prevent this. However, there were probably higher priorities at the time.''