Managers, CEO's etc are mainly western expats, administrators etc. are NOT, they're mainly from the eastern part of the world, same as in most of the banks and other office jobs here in the UAE. No news that there is no reply! I once tried to reach my bank here in Dubai and over two whole days I rang them several times per hour and nobody thought it was necessary to pick up the phone! When I drove to their branch they were all behind their desks and when I asked whether the last two days were public holidays or whether their phone connection doesn't work they answered with no. It's true, they just don't care. Call me racist now but that's just my very own experience. Except it's a complaint about my work as a cabin crew (I didn't serve a customer the diabetic meal first thing, it came last (maybe a 5-10 minute delay). A complaint was made and when I returned from my layover I already had an invitation from my manager wanting to talk about my performance on board.
