Exascot, you are dealing with a cultural mentality.....at least you don't actually work for the company and have to deal with the asinine on a daily basis
I know and I know. One reason I didn't apply for a job with EK is because I would not be able to work with said mind set. However for the routes we fly they still provide the best value for money. And, the service we receive, once at the airport, is excellent. It is just a pity that their administration is absolutely pathetic. As you imply, nolimit, they just don't need to bother.