Epiphany
We are used to losing contracts to smaller, younger, and hence cheaper operators in an industry where the only driver is price. Fortunately in NNS we have more work than we can shake a stick at, though it is still unclear to me where we stand in SNS.
However I get nervous when people talk about "can do attitude".
Whilst I agree with your comments on management, I think we have improved from the point of view of management being more customer focused and certainly the majority of pilots retain their professional pride and desire to do the job well. However we are continually reminded that management and customer consider safety to be paramount, as is compliance with increasingly complex operational rules. This can appear as a can't do attitude but that is the state of the industry as driven by the customer.