I have worked in service industries all my life. The phrase:
the "check their brains in with their baggage" phrase has been bandied around ...
was one I learnt in my young days working at a posh hotel in London. The head porter told me: "The moment they walk in the door - their arms drop off and they can't even pick up their own newspaper."
Still true today.
It's a wonderful thread which I totally understand. I work in beareavement and we have to share some of the better ones we get to see and hear. It does
not change the professional approach to the client. You want to hear what doctors say about us????
