Pretend I know nothing about aviation for a minute.....yes, it is mostly true
Business 101. Three core groups, these are Shareholders the customers and the staff (front line folks, not all the excessive middle and upper management ranks but they also count to a lessor extent.
Look after the Staff,
who Look After the Customers,
who Look After the Shareholders.
Simple things like staff travel, it is not all about pay, having a connected and listening management core. Listen to the customers
.
This has been here before.....but this is how it works, no matter what business you are in, and one with high risk and low margins it is ever more so critical.
Right now it seems I need to apply for the top job at ASA and QF. It is not easy work....but it is a simple philosophy. Borgs seems to understand.....I bet he still can't believe his luck!