What Service!!
As a business class passenger on an East/West flight last week I experienced the usual indifferent service that is often provided by the "matrons"that tend to bid for these flights.
Prior to takeoff (A330) galley gossip regarding the 5 hours that they would have to endure. Unfortunately this conversation was audible to most of the business class cabin.
Drinks service. Only almonds offerred although a choice was on board.
Meal service. Soup was the starter. No croutons offered, they were on board. No bread offered until I ask for it.
Staff need to take some ownership that they are part of the problem, not only the management.
Australian's are very good at blaming everyone else for problems. They really need to look at themselves at times.