Hiwaytohell I'll have a go.
1. Analyse the capital programe and do a proper cost/benefit of all projects (in conjunction with industry delegates after all they are paying). Hold managers accountable for the delivery and benefits of the project (properly accountable. How many have got bonuses in the past when they have presided over failed projects?).
2. Top down review of all support positions in the organisation to determine what value they add.
3. Dump or re-educate senior level management. The time for bullying and childish behaviour is gone. The place is run like a kinder, putting people on blacklists etc when you need their skills is just stupid.
4. Recognise that ATCs love their job but hate the company. Dont make them salute the company flag. Use their love of the job to engage them.
5. Bring head office to either Brisbane or Melbourne. The need to be close to politicians is well gone. This would take a lot off a very very large travel budget.
6. Get some ATC experience into management and listen. How many managers have worked approach? How many have been sidelined when they have spoken up about safety issues or stupid projects?
7. Stop trying to preach to the world. Instead go out and see what everyone else is doing better and this might include spending more time with their RAAF colleagues.
Sorry got to 7 but I could go on. Its not hard (similar to fixing QF), simply engage the staff and listen because they work the crap day in day out - not some suit wearer in Canberra.