Direct wrote:
Steve, I can't remember where I read it but there is an engagement figure below which staff are effectively actively working against a company's interests.
It would be interesting to find that figure and compare it to these results. The flight ops numbers, particularly amongst flight crew who control the company's biggest cost (fuel), were appalling.
Message from the Chief Pilot - 2012 Engagement Survey results (04/06/2012)
The last 18 months have been difficult and this was reflected in Flight Operations’ 2012 Engagement Survey results. Fewer Flight Operations employees responded to the survey (48 per cent compared to 64 per cent in 2011) and overall engagement is lower.
Our results show that for Flight Crew, engagement is at 26 per cent (down 12 per cent from 2011). However engagement among Flight Operations Ground Staff is higher at 74 per cent, bringing the engagement score for Flight Operations overall to 38 per cent, down seven per cent on last year and 28 per cent below Qantas as a whole.
Among Flight Crew, we have seen declines in all question categories that can be compared to last year, and declines in all question categories compared to Qantas overall. The most significant gaps between Flight Crew and the Qantas average are in the areas of overall engagement, communication, Qantas values & behaviour, customer experience and competitive position.
In the context of the past 12-18 months, a decline in engagement was not unexpected. A high-level analysis of the results and your comments suggests that you are disengaged with organisation-led aspects such as leadership and strategy but more engaged with the ‘individual’ aspects of your work such as training, reward and working with your colleagues.
Overwhelmingly, you have told us that you are dissatisfied with the strategic direction of the company and I recognise your disappointment in the breakdown of respect between senior management and Flight Crew. It is clear that rebuilding the relationship between the organisation and our pilots is of the highest importance.
More than 900 Flight Crew (43 per cent) responded to the survey, and we have received thousands of written comments. We are working through the results including your comments, and will be in a position to share more at the mid-year Flight Crew Briefings. We will also use the briefings to talk about what we can all do to work more constructively together.
In the meantime, I would like to thank those of you who participated in the survey. The results do not paint a pretty picture for Flight Operations, but providing your feedback gives us a starting point for rebuilding our relationship with you.
Chief Pilot
Does not bode well for Qantas when you see engagement figures like this from front line operation staff.
Have Qantas done a risk analysis on such low engagement levels for such important staff as pilots?
I wonder what this sort of result does to the Companys risk levels from an insurance point of view?
If anyone can find any interesting links to this stuff would be very handy.
Does this help Steve?
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