Had a couple of cracked windscreen incidents on the 1-11. In reality, total non-events as the book said to just descend to less than FL250 (to give less differential pressure). One of these was into MRS (charter for world cup 98). After reviewing our procedures and actual degree of damage, the French Stazi were more than happy to allow us to fly back through their airspace for the return leg back to STN.
In the EZY case, if the guy on the radio sounded as though he was on oxygen, it is unlikely that this was a cracked windscreen. I hesitate to speculate until someone with definite knowledge of this incident comes forward.