OK then, before flight service. Were MA doing that in 2011 or the TVOC groundcrew?
I'm not here trying to defend tvoc, but establish whether in fact it would have made any difference had MA been in charge of servicing this year.
As far as I was aware, MA did the winter services back then, but once that was done then TVOC's engineers ran the show unless any major problems occurred. I know they hired an MA guy to be part of the groundcrew for a year or so, but I think that was to sign off any repair work they needed doing urgently.
If MA were responsible for the BF the last few years then I can see your point, but if not I don't see how the outcome would have been any different.