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Old 24th May 2012, 15:05
  #9 (permalink)  
Join Date: Aug 2008
Location: Polar Route
Posts: 1,945
The CX management lot really does lack imagination. They might as well be playing propaganda recordings over the loudspeakers at the Hanoi Hilton, uh I mean the Headland Hotel. It's sad that they can find nothing better to do than try to brainwash and marginalize their own employees. Good companies empower their employees with skills training, functional knowledge, and various incentives to be more productive. This lot is only striving towards the next round of cost cutting. Bean counters rule while real leaders become the butt of jokes at their dinner parties. Sound like a company whose stock you want to own?

For comparison, take a look at the labour histories of two very successful companies, Southwest Airlines and Costco. See any differences???
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