Boy, I should know better than to post this but here goes (stand by for incoming)
I've listened to the sound bite three times, and the Everitt part particularly ,and can't find the statement about com failure not being a safety problem from Mr. E.
What team is the good Mr. E leading that is working on the issues of service and delay on daily basis, planning for next summer?
Following are notes from the Richard Everitt portion of the clip posted by BBC 4 :
We are pleased about Swanwick
we don't have enough controllers...we are addressing the issues.
Presenter- - Morale is in toilet...
We always have a few controllers that leave over time. Fewer controllers 40 less than we sould like, are addressing the issue through our management.
Chissolm says ability to stay in business depends on reputatuion.
Mr. H Our service is principly aboutsafety and we are gettiting safer. Anear misses on front pages. Reporters don't have the time or info to go into things No category A AIRPROXes inthe last year. Most cases not that close, lost separation, not on collision courses
We have to work on number s of controller s and delays. June and July difficult last month better , problemes a few weeks ago, last week better.
We are learning how to use a new system. West Drayton wouldn't have done it .. We will have to deal with an increase in number of flights from 2 million to 3 million.