I arrived at Heathrow at 05:00 yesterday morning and had to transfer from T3 to T5. I was ahead of the pack and as I got to the bus stop, the bus pulled away with 3 pax on board, just as the 50 or 60 people who wanted to transfer were coming down the escalators behind me. We then all stood about for 20 minutes, despite the service supposedly running every seven minutes. It is this kind of incompetence that gives LHR such a bad name and will surely cause it to struggle during the Olympics.