I really must echo The Highlanders sentiment. The operational staff have had tremendous turbulence this year.
Moving onto a new system.
Many moving house.
Uncertainty over the companies future (post PPP).
A lot of trouble over pay.
I could go on, but I just want to finish by saying that it is the people who make the system work and who deal with all the workarounds to move the traffic. I salute them, every one
