Bex
Been through all these points months ago, but:
1, 2, 3, & 4 are under the remit of the DERG. 5 No doubt you have your reasons but when that was investigated months ago it seemed to be all smoke, no substance (remember that what pleases one may irk others). 6 Senior management decision before Swanwick went operational. 7 Not heard that one before, although I too find it irksome that it only searches for exactly what you want!