On Line booking charges
A colleague of mine today tried to book a flight with United Airlines via their website.
For some reason (maybe because the card was issued by a Chinese bank) the request was denied, with the reason being that the card identity number (the one on the back of the card) hadn’t been inserted, though in fact, in had been, but each time he reverted back to the offending section, the display was blank. He tried four times and then gave up.
My query is that his credit card has been debited one US$ for each attempt, even though the request didn’t go through. Does anyone know if this is normal procedure for UA? Has anyone else had the same experience? Is it legal?