Perkin 1
Good points, agree with all of them. This isn't the same Company it was 8 years ago. However fancy the advertertising may be or whatever slogan has been thought up by overpaid and overrated marketing gurus, if you build up your 'customers' expectations, the reality will be a let down by tired and demotivated cabin crew. Happy crew = happy passengers! Hardly rocket science.
LR3
Maybe i've misread your post but STATCOM will have taken into account the 20 minutes Desdi holding or whatever the statistical holding time was for your particular flight over a period of time. Look at the contingency figure next time you have one of these plans and see what extra has been given for this very reason. It won't show as additional because additional fuel should only be carried if unforseen circumstances are forecast.