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Old 9th May 2012 | 13:08
  #7 (permalink)  
safetypee
 
Joined: Dec 2002
Posts: 2,765
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From: UK
There is a good ‘walk-around’ monitoring and culture aspects in the paper below.
It’s also relevant to the CRM thread.
Industry CRM Developers - Situational Awareness Management Course Outline
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