Low Blue Hydraulic Level - Wizz Air Excuse
Hi All,
Someone pointed me in the direction of this forum.
I've been having an email battle with Wizzair regarding compensation for a flight delay (5.5 hours which was changed from EIN departure to Cologne).
I contacted them stating my rights and that a technical problem is not always extraordinary circumstances.
I also advised them that as they changed the flight number, this could be seen as a cancelled flight.
They advised that the technical problem was "Low Blue Hydraulic level" and that this was extraordinary circumstances.
I did some simple research and replied saying this was a service / maintenance issue and that it wasn't extraordinary. They of course still maintain it is.
I also sent them a screen capture from the cologne airport website showing the change in flight number. They deny there was a change in flight number.
So, they are refusing to pay compensation.
I was just wondering if anyone here can give any insight to this....its not really about the money but more the principle that airlines can mess people around so much and still get away with it.....
thanks for any reply you can give,
Neil