With all due respect to ATCO's and 'system specialists' and other non-aircrew, very few people know exactly what occured on this particular flight, and only if you have experienced really unruly passengers will you have any idea of what went through the minds of the cabincrew. You will also know that after the event it will be quite difficult to give an exact account of what took place, such as who did what and when.
So before people start demanding the CV of posters, it might be a good idea to have a look at one self first.