I know. I'm just watching the news now and looking at the Terminal 5 video. That is nothing compared to what I've experienced in T3. It is good that the media are highlighting this. However I suspect that this is just further evidence that if you cut the cash then the service suffers. A "no sh**t sherlock" moment. Unfortunately as this appears to be the general direction of travel for the UK we shouldn't be surprised when this kind of thing becomes the norm for all public services in the next year.