Border Agency
The biggest impediment to Birmingham's development in the foreseeable future is the shocking performance of the new combined search area and on the way back the UK Border Agency. I've used BHX for 20 years and have always preferred it to heading South but lately it has been atrocious. I'm serious, you would need to look at the place with very rose tinted glasses to have anything good to say about the place. Unfortunately responding to criticism in BHX's case means explaining to you why you are wrong and they are right.