The96er...I agree.
I left Servisair STN last year after doing nearly 29 years...Servisair bent over backwards to give Thomsonfly and Firstchoice good ground handling...even brake riding so we could tow the aircraft....we had the bags to the belts in the 40 mins they wanted...most of the time it was a lot less.
What slowed us down was.....when we got to the undercroft Servisair always had to call on intercom and wait for a belt number...Swissport and Menzies where always on the screen day or night.
We lost both contracts to Swissport who some nights where never even there to meet the planes and when they did it took them sometimes an hour and half to offload,let alone dump the bags.
BUT THEY ARE CHEAP AND THEY WON THE CONTRACTS.....MONEY TALKS.