BA Gatwick Cabin Crew - Saying thanks
Hi all,
I was wondering if you might be able to offer me some advice. I flew with BA into Gatwick yesterday and experienced some of the best customer service I have ever experienced anywhere from a particular member of the cabin crew. I'm really keen to thank the individual concerned and I would like some advice from those of you in the know about the best way to do this.
I have found an online form on the BA website, but it all seems very corporate and I'm not convinced that the thanks will get to the person concerned, or that they'll get the recognition that they deserve. It seems to me that I might be better off writing to one of the cabin crew managers at Gatwick, but obviously can't find a name or address.
What are your thoughts? Would it be best to fill out the form or send a more personal letter? And if it's the latter, are any of you able to provide me with a name and address to write to?
Thanks in advance.