Well that is what their rule book says
get yourself a black book and write down the names of the staff that treat you like a pleb. One day they are going to be asking you for help and you can say...do you remember back in time to...well you are most definetly not coming with!!!
I've got to a point that I don't use stby tickes any longer. I use my FOC 's once a year asia miles around Asia and air Asia for the rest!
Just bought tickes for October to krabi on air ASIA for the family including taxes hkd5000