@ Hotel Tango
No, but with a little intelligence KLM themselves could have generated good
PR from it.
Agreed, but the cynic in me can't help but feel that the story would be unlikely to get any further than an in-house magazine.
Big corporation does something good = no interest
Big corporation does "evil" = equals public outcry
Yet another sad example of the disadvantages of modern-day management and methods.
Keeps the shareholders happy though, and these days that is the over riding concern of airline management, or so it appears anyway.