I might add that wasn't a dig at the dispatchers and ramp rats of service air its the controllers who seem to be clueless. I have seen a 18 year old dispatcher take charge when one of them didn't turn up for work. 3 rotations later everything was still on time and smillie faces all round, never had to ask for a thing. Two days later it was back to normal with nobody having a clue what was going on.
Servisair allocators/controllers are excellent, it's the huge shortage and overworked staff/equipment that's the problem! You can only do so much with so many people, I speak from experience
