HB-UAE
Re my earlier post I forgot to add that Serco won't look at a contract unless they are guaranteed a 20% profit margin. That is their main motivation and not that of long term retention of staff for the greater good of the operation.
Dollars in the form of pensions, tri-yearly payouts, far higher gratuity, whatever it may be would be a better approach but the Serco approach reminds me of the song "Whatever Gets You Thru the Night" written by John Lennon.
